Shipping Policy

III. SHIPPING & LOGISTIC PROTOCOL: SECURE TRANSIT & ASSET DISPATCH

3.1 General Logistics Oversight

All logistics and transport operations are managed through a centralized and secure chain of custody to ensure the physical integrity of assets from the point of vault extraction to the member's delivery coordinates.

3.2 Discrete Packaging & Anonymity

  • Anonymity Protocol: To mitigate the risk of interception during transit, all high-value assets are dispatched in unbranded, discrete, and impact-resistant packaging.

  • External Markings: No external labeling, logos, or markings will indicate the nature, brand, or value of the liquid assets contained within the shipment.

  • Secondary Protection: Interior packaging utilizes custom-molded, climate-shielded materials to prevent thermal shock and mechanical damage during handling.

3.3 Mandatory Adult Signature (21+)

  • Regulatory Compliance: In strict adherence to federal and state regulations regarding the transport of spirit assets, a signature from an authorized individual aged twenty-one (21) years or older is mandatory upon delivery.

  • Verification: Couriers are instructed to perform age verification via government-issued identification before releasing the asset.

  • Safe Place Prohibition: Couriers are strictly prohibited from leaving assets unattended at doorsteps, with neighbors, or utilizing "Safe Place" drop-off requests; failure to provide an authorized signature will result in the immediate return of the asset to the dispatch facility.

3.4 Processing & Dispatch Windows

  • Dispatch Queue: Upon successful acquisition and fund authorization, assets enter the "Dispatch Queue" within forty-eight (48) to seventy-two (72) business hours.

  • Real-Time Tracking: Members can monitor the real-time status of their acquisition, from "Pending Allocation" to "Out for Delivery," via the Operational Overview portal.

3.5 Jurisdictional & Compliance Restrictions

  • Authorized Zones: The Vault only facilitates dispatch to authorized jurisdictions where the interstate transport of rare spirits is legally permitted.

  • Administrative Voidance: It is the Member's responsibility to ensure their delivery coordinates are within a compliant zone; orders originating from restricted zones will be flagged for "Administrative Voidance" and the acquisition cost will be refunded in full.

3.6 Transfer of Risk & Delivery Failures

  • Transfer of Risk: Title and risk of loss transfer to the Member upon successful handover of the asset to the authorized carrier.

  • Incident Reporting: Any transit failures, including missing or damaged assets, must be reported as a "Critical Incident" within twenty-four (24) hours of the carrier’s delivery confirmation to trigger the Assurance Policy coverage.

  • Failed Delivery Fees: In the event of a failed delivery attempt due to the absence of an authorized adult, the Member may be subject to redelivery fees or administrative processing costs as determined by the logistics partner.